If the chronograph in your Ottawa or Kingman watch is not zeroing correctly, before you consider returning the watch to us, please follow these instructions. It is most likely that your watch needs calibrating.

1. Pull the crown out fully.

2. Top dial (SEC 1/10): keep pressing the top button to adjust the top dial until it reaches zero.

3. Bottom dial (SEC): keep pressing the bottom button to adjust the bottom dial until it reaches 60..

4. Dial on the left (MIN): hold the bottom button until the MIN dial reaches 60

Following these instructions, you should be able to set your chronograph watch to the correct "zero point".

It is normal to "uncalibrate" your watch by pressing buttons when the winder is out, or after a battery change the watch often needs zeroing.

The Thomas & George Two-Year Limited Watch Warranty

What the Thomas & George Limited Two-Year Warranty Covers: Our warranty will cover the watch in the event that it stops working due to a defect in the watch's movement mechanisms. Before you try to service the watch, make sure that the battery hasn't died.

Warranty Terms

Duration and scope of the limited warranty: This limited warranty lasts for two (2) years from the date of purchase and covers watches purchased from Thomas & George by customers.

What is covered?
Thomas & George warrants that the internal movement mechanisms of the watch are free from defects.

What is not covered?
This warranty is limited and does not cover any damage to parts not used in the movement of the watch, including, without limitation, watch bracelets, straps, crystals, finish, batteries, crowns/stems, or cases. This limited warranty does not cover any damage (1) if there is evidence of excessive wear and tear, (2) if there is evidence of intentional or accidental misuse or abuse, including, without limitation, abuse related to servicing not carried out by authorised service centres, or (3) if used under conditions which exceed our water resistance guidelines.

Statutory Rights:
This warranty does not affect your statutory rights. Your rights under this warranty are in addition to your statutory rights to repair, replace or refund faulty goods you purchase from us. For more information about your statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website at: http://www.consumerdirect.gov.uk.

In addition, this warranty does not affect your rights to cancel any order that you have made with us, both under the Distance Selling Regulations 2000 and under our terms and conditions. Please see our Conditions of Use & Sale for more information.

What Thomas & George will do:
At Thomas & George's choice and cost, Thomas & George will either deliver, at no cost to you, a replacement watch (or a watch of equivalent value if you choose) or alternatively, we will refund the amount that you paid for the watch to you together with the cost of delivery.

How to get service:
To obtain instructions on how to claim under this warranty, contact customer service at 0800 496 1081, International +44 (0)845 544 3646 or thomasandgeorge.com/pages/contact-us. We advise you to retain proof of postage for the return of any defective watch to enable us to refund the costs of return in the event of a successful claim under this warranty.