Returns Policy

RETURNS & EXCHANGES

The below contains all the legalities, but if you want to discuss anything, just call us or send us an email. We're happy to talk with you.

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Our no hassle returns policy lasts 30 days. Within this 30 day period if you are unhappy with your purchase you can return it to us hassle free.

Refunds (if applicable)
Once your return is received, we will send you an email to notify you that we have received your returned item. Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at time@thomasandgeorge.com.

Exchanges (if applicable)
If you need to exchange your time for the same item, send us an email at time@thomasandgeorge.com and send your item to: Courier Post Logistics (Thomas & George), Warehouse 145 Stretton Green Distribution Park, Langford Way, Appleton Thorn, Warrington, Cheshire, England, WA4 4TQ

Returns address
To return your product, you should mail your product to: Courier Post Logistics (Thomas & George), Warehouse 145 Stretton Green Distribution Park, Langford Way, Appleton Thorn, Warrington, Cheshire, England, WA4 4TQ

You will be responsible for paying for your own shipping costs for returning your item, but we will credit you the amount when we refund your money.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £30, you should use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.